For more information contact Professor Dan Remenyi at dan.remenyi@mcil.co.uk

Satisfying users is essential to bringing e-shoppers and e-buyers back to the website.

The checklist offers an approach to evaluating the effectiveness of a website using the following 5 key issues with regards to User Satisfaction.

1. Robustness/reliability of the site i.e. is the site frequently crashing or off-line.

2. Clicks to completion

3. Acknowledge order/request

4. Order/request tracking online

5. Does the cookie fill the form?

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