WEBSITE EFFECTIVE-
NESS 
REVIEW

Many business transactions require some level of contact between the parties concerned.  The checklist offers an approach to evaluating the effectiveness of a website using the following key issues with regard to Making Contact.     
. 

1. E-mail and other details visible

2. Response time to enquiries 
        * Automatic e-mail response
        * Personal e-mail response (if any)

3. Use of online forms

4. Telephone contact numbers provided

5. Telephone call back offered